News @ Ewens of Cornhill

EWENS OF CORNHILL RECEIVE NATIONAL HONDA AWARD FOR 2010

Honda (UK) is very proud of their reputation for excellent customer service, which they have built up over many years. Honda’s dedication to customer service has seen them achieve 2nd position in the 2009 JD Power Vehicle Ownership Satisfaction Survey, and they continue to strive to improve. Honda and their dealers listen to individual customer comments and then act on them to ensure that Honda delivers a really great experience.

Ewens Of Cornhill have had the Honda Franchise for over 5 years, and during that time they have twice been named Dealer of the Year. Most recently, they finished 2010 with the highest Customer Satisfaction Score for Sales of any Honda dealer in the UK, having been in this position for most of the year they have shown consistently that customer satisfaction rates very highly in the way they conduct business. Ewens after service department has also been in the Top 10 for Customer Satisfaction in after sales.

Alan Ewen (Company Director) said, “We are a small family business, and this is a great achievement for all our staff. Customer loyalty is key, and we have many repeat customers who keep coming back because of the service we provide, this has been recognized by Honda, who have awarded us several awards for Outstanding Achievement in Customer Service. Although we have reached this standard every member of staff is still looking to continually improve the service to our customers and not rest on our laurels”.

Michael Doyle, Manager - Customer Understanding, Honda (UK) said, "We're very pleased to see Ewens Honda pick up this award for outstanding achievement in customer satisfaction. What they have shown is that they work consistently to improve their customer’s experience, and go to great lengths to meet the needs of their customers. Long may their hard work, attitude and commitment to excellent customer experiences continue."